Service Manager
We have an exciting opportunity for an experienced manager to lead a new recovery-focused, peer-led service within a community café, based in central Hamilton and operating Tuesdays to Saturdays 730am to 4pm.
You will be responsible for creating a welcoming, safe and inclusive café environment, working closely with the Café Manager and a multi-disciplinary team of peer, cultural clinical specialists. Our aim is to create a friendly and safe space where people with mental health or addiction-related distress can drop in for coffee, connection, and receive support or be referred to other services for ongoing care as appropriate. The café will also be open to the general public, who will be able to buy food and beverages from the café.
Our ideal candidate will have:
- Service management experience and of leading a multi-disciplinary team within a social services, mental health or addictions setting
- Demonstrated understanding of mental health and/or addiction challenges (prior lived experience would be an advantage)
- Knowledge of intentional peer-led approaches and wellbeing/recovery strategies for mental health and additions distress
- Experience of leading and developing others
- Proven networking and people skills and the ability to build effective relationships with a range of stakeholders
- Ability to assess risk, diffuse conflict and respond effectively in uncertain, changing situations
- Understanding of Te Tiriti or Waitangi and knowledge of tikanga Māori
- Self-motivated, well-organised and able to adapt to changing situations
In return we offer:
- A salary between $96,470 to $109,990 per annum (depending on experience) and 22 days annual leave.
- Opportunities for professional development and to use your skills and experience to establish an effective recovery-focused, peer-led service within unique setting.
- The opportunity to lead a team of committed peer, cultural and clinical specialists who seek to make a positive difference in peoples’ lives
More about us:
Odyssey has supported thousands of New Zealanders whose lives are affected by alcohol, drug or other addiction challenges.
We wholeheartedly believe that everyone living in New Zealand should have the opportunity to live life to the fullest, to feel hopeful about their future and to have meaningful relationships with friends and whānau.
To apply, please send us your CV and a cover letter and complete the additional information questionnaire online. For enquiries, please contact Michelle Nicholson on 021 578 262.
Closing date: 22 October 2026
Please note that Police and Oranga Tamariki clearance checks are required for this role.
Odyssey is an equal opportunity employer and a smoke free organisation. We celebrate diversity and are committed to creating an inclusive environment for all employees. We particularly encourage applications from Māori and Pacific peoples.
